Refund policy – Sylwester Marketing

Version: 1.1
Last Updated: 23 June 2026

This Refund Policy explains how Sylwester Jan Siudym — Entrepreneur Individuel handles refund requests for professional services and strategic digital assets purchased through https://sylwestermarketing.online.

Our approach is transparent and professional. We offer a satisfaction-oriented refund process to ensure that our strategic tools and consulting services meet the expectations of our business clients.

1. Company Details & Contact

Legal Entity: Sylwester Jan Siudym — Entrepreneur Individuel
SIREN: 106 711 872
SIRET: 10671187200015
Address: 12 RUE Vieille du Temple, 75004, Paris, FRANCE
Email: info@sylwestermarketing.online
Phone: +34671141701
Website: https://sylwestermarketing.online

2. Scope

This Policy applies to the following digital products and professional services:

Professional Digital Assets

Marketing frameworks, strategic templates, technical documentation, industry reports, and other downloadable professional resources.

Consulting Services

Strategic marketing advice, public relations planning, digital implementation consulting, and related professional services.

Delivery Format

All products and services are delivered digitally. No physical shipping is involved.

3. 14-Day Satisfaction Period

Eligibility

Refund requests must be submitted within 14 days from the date of purchase or the start of the service engagement.

Digital Assets

We offer a 14-day refund window for standardized digital assets to ensure they align with your professional requirements.

Consulting Services

If a consulting project is cancelled within 14 days, we offer a full refund by default.

If substantial bespoke work has already been completed at your explicit request during this period, we may provide a fair pro-rata refund or another reasonable remedy based on the work already delivered.

Requests After 14 Days

Refund requests submitted after the 14-day period are reviewed on a case-by-case basis as part of our commitment to professional goodwill.

4. Refund Process

Step 1: Submit Your Request

Email info@sylwestermarketing.online with the subject line “Refund Request” and include your project or order ID.

Step 2: Confirmation

We acknowledge receipt of your request within 1 business day.

Step 3: Review & Processing

Approved refunds are processed within 14 days, although they are often completed sooner.

Step 4: Payment Method

Refunds are returned to the original payment method used for the purchase.

Step 5: Access Removal

Access to refunded digital assets, client areas, or ongoing consulting portals may be deactivated within 24 hours after refund approval.

5. Payment Method Specifics

Bancontact

Technical refunds may be possible for up to 365 days. As Bancontact does not provide a standard consumer chargeback mechanism, we resolve refund-related issues directly with clients through manual refunds or appropriate service adjustments.

Cards & Bank Transfers

Card and bank transfer payments are refunded to the original payment source whenever possible.

No Administrative Fees

We do not charge administrative or processing fees for approved refunds.

6. Professional Milestone Services

For services delivered in stages or milestones:

Clients may cancel the engagement at any milestone.
A refund for the current milestone may be available if requested within 14 days from the start of that specific phase.
Completed and approved milestone work may be deducted from any refund calculation where applicable.

7. Risk & Fraud Prevention

To protect the integrity of our professional services, we monitor for patterns of misuse, including repeated refund requests after receiving full strategic consulting outputs or completed digital deliverables.

All refund reviews are conducted in good faith and in compliance with applicable payment network rules and relevant legal requirements.